Warranties

Fence-All guarantees that all products shall be supplied in accordance with normal tolerances, variations and limitations and that all service work shall be completed in a good and workmanlike manner, as is familiar within the fence industry. These products & Services are warranted; under normal and intended uses, and as per all terms and conditions as listed in this Product & Service Warranty; for a period of time as displayed in the Warranty Periods Chart below.

This Warranty is limited to the repair or replacement of defective materials—as determined by Fence-All. Without limiting or contradicting the above, Fence-All specifically disclaims responsibility for any losses or damages incurred, whether direct or indirect, as a result of any such product or installation failure.

Fence-All reserves the right to substitute new product lines when replacing older products under the terms herein. Fence-All shall make reasonable efforts to minimize any visual discrepancies arising from said substitution.

Warranties shall only become effective after both parties, including payment in full by the Customer, have completed Orders and shall become null and void if the product is damaged by factors falling outside of normal and intended use.

All Warranty Claims by the Customer shall be forwarded in writing, including a copy of the original sales order, to Fence-All prior to the expiry of the warranty period.

Normal and Intended Uses specifically does not include (a) piling snow, earth or other materials either on or against the product, burying the bottom of the fence; (b) spraying chemicals or water, with heavy mineral content, on the product; (c) damage caused by placing plant life, or other foreign materials in contact with the product; or (d) accidental damage, negligence or other acts of God.

Vinyl/PVC products will experience some discoloration when exposed to the elements for a sustained period. Normal weathering occurs as exposure to ultraviolet light and extremes of weather and atmosphere causes any surface to experience gradual and uniform appearance changes such as chalking, fading, or accumulating dirt or stains. Degrees of weathering vary depending on geographical location, air pollution, exposure and other factors. Fence-All warrants that its products will “weather” in a uniform manner consistent with the weathering standards established in ASTM Specification F 964.

Product Warranty
Vinyl/PVC Gates over 36″ wide 1 Year*
Vinyl/PVC Fences over 7′ high 1 Year*
Vinyl/PVC Solar Lights 1 Year*
Vinyl/PVC Arbours 1 Year*
Vinyl/PVC H-Post Installations 1 Year*
Vinyl/PVC Deck Boards Lifetime*
All Other Vinyl/PVC Products Lifetime*
Cellular PVC Deck Boards 20 Years*
Aluminum Gates over 60″ wide 1 Year*
Aluminum Fences over 6′ high 1 Year*
All Other Aluminum Products 5 Year*
Iron Gates over 60″ wide 1 Year*
Iron Fences over 6′ high 1 Year*
All Other Iron Products 5 Year*
Chain Link Products 5 Year*
Wood NO WARRANTY
Wood Installations 1 Year*
Lighting Options 1 Year*
Other Products & Accessories 1 Year*
(not listed above) (unless otherwise noted)
Posts Only Installations 1 Year*
Other Installations Match Product Warranty*
* Warranties are ALL: (i) “As-per intended use”, (ii) Limited to replacement of product or value of contract, and (iii) The Customer must remain as primary occupant on an uninterrupted basis (NOT TRANSFERABLE). (iv) For commercial properties/Condominiums, “Lifetime” converts to 20 years. (v) For applications with multiple products (e.g. Vinyl & Wood or Vinyl & Iron) each part is warranted as per that product (e.g. Vinyl Deck Boards = Vinyl; Wood Deck Frame = Wood; or Iron Topper on a Vinyl Fence = Iron).

The Above constitutes the complete warranty by Fence-All. No other agreement, written or implied, is valid. Fence-All does not authorize any other person or agent to make any other express warranties.

Submit A Warranty Claim

Fence-All products and services are warranted under normal and intended uses as per all terms and conditions listed within our Warranties for a period of time as detailed in our Warranty Period Chart.

To submit a warranty claim simply complete the online form below with as much information as possible!

Please note that (*) indicates mandatory fields. Warranties are not transferable. The Customer must have remained as the primary occupant on an uninterrupted basis, and must submit a copy of their original order to make a claim.

fill out claim form