We love hearing from our customers. Often after a job folks like to get in touch. Whether it’s a pat on the back for a job well done or a complaint about an oversight or deficiency, we’re here and listening. A question we get a lot: What’s the best way to get a message to you?
We recommend our chat system (see the pop-up at the bottom). It’s always on during business hours and it’s easy to use. If you have your contract and/or job number on hand our operator can open up our office copy right at her station so everyone is on the same page.
We’ve had chat in place for a couple of years now and customers tell us it’s the simplest way to get a message across.
What are the other options?
If it’s after business hours the chat button changes to an email form. If you’d like to email us directly you can get Emily in support at firstname.lastname@example.org
Our phone number is (613) 736-1122, and our fax is still chugging away at (613) 736-1112.
Mail’s good if you’re not in a hurry: we’re at 3160 Hawthorne Road, Ottawa ON, K1G 5H5.
How about in person?
Usually it’s fine, but our offices are currently closed to outside traffic because of the COVID-19 situation. We’re looking forward to the day it’s all over so we can see you in person!
Take care and be safe,
Your Friends at Fence-All